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Terms & ConditionsDefinitions: The Client : The company or individual requesting the services of CPR Works Ltd. The Supplier: CPR Works Ltd (CPR Works) website designer/site owner & employees or affiliates. General CPR Works Ltd will carry out work only where an agreement (or an agreed proposal) is provided either by email, telephone, or mail. Please note: we usually will only carry out work only for clients who are 18 years of age or above and are a trading business or established organisation. An 'order' is deemed to be a written or verbal contract between CPR Works Ltd and the client, and this includes telephone and email agreements or approved proposals. Where this is part of your company/organisation's usual practice, a purchase order (or otherwise a written authority to proceed) will usually be required before work begins. Website Design and Domain Name management While we will do our utmost to ensure that the website and/or any scripts or programs are free of errors, CPR Works cannot accept responsibility for any losses incurred due to the malfunction of the website or any part of it. But please note that the website, either completed or as "work in progress" graphics and any programming code remain the property of CPR Works Ltd until all outstanding accounts are paid in full. Where CPR Works Ltd has itself purchased the use of your domain name from the naming authorities, such as Nominet or NetNames, then the right to use this domain will only become the clients when it is fully paid for. Unless specifically agreed, any special scripts, applications, php or asp or html scripts, or software written by CPR Works Ltd remain the copyright of CPR Works Ltd and may only be commercially reproduced or re-sold with the permission of CPR Works Ltd. However, the design and content of a Client's website becomes the Client's own property in total after payment of all invoices relating to the project have been made. CPR Works Ltd cannot take responsibility for any copyright infringements caused by materials submitted or supplied by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material. Any additions to briefs provided will be carried out at the discretion of CPR Works Ltd. CPR Works Ltd can accept no responsibility to ensure such additions are error free and reserve the right to charge for any corrections to these or further additions. The client agrees to make available as soon as is reasonably possible to CPR Works Ltd all materials required to complete the site to the agreed standard and within the set deadline, unless it has been previously agreed that CPR Works is itself responsible for compiling such materials within the cost of the project. CPR Works Ltd is not liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines. CPR Works Ltd will not be liable or become involved in any disputes between the website owner (the Client) and in turn their clients and cannot be held responsible for any wrongdoing on the part of a website owner (the Client), for example in cases where there are disputes regarding the content/images that have been provided to us for inclusion on the site. CPR Works Ltd will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the Client's appointed agents. CPR Works Ltd will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site or its servers. A non-refundable initial payment of 50% of the cost of the project is usually required (invoiced on a maximum of 30 day terms at or close to the time of project approval) with all of our projects when work by CPR Works Ltd begins. Once a website has been designed and completed the final balance of payment is then due in accordance with our payment terms. There are no exceptions this condition. Non payment may result in legal action being taken if necessary. Once full payment is received for a website, it is assumed that the project has been completed to the client's satisfaction and no refunds can be offered. We do however offer a reasonable amount of free updates for up to four weeks after completion to allow for any final amendments that may be required, subject to the time agreement for the project being met but not exceeded. Completion may be considered to be offline, in a test environment, or online, as a published project on the World Wide Web. Database, Application and E-Commerce Development CPR Works Ltd cannot take responsibility for any losses incurred by the use of any software created for the client. While every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use. Where applications or sites are developed on servers not recommended by CPR Works Ltd, the client is expected to provide or seek any information, additional software, support or co-operation pertaining to the hosting server required in order for the application to be correctly developed. Where "bugs", errors or other issues are found after the site is live, CPR Works Ltd will attempt (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief or proposal. Unless otherwise agreed with CPR, either as an ad hoc arrangement or with a specific fee agreement, the Client is responsible for the general updating and maintenance of their own website and databases. Compatibility CPR Works Ltd will try to ensure that any developed/designed site or application will function correctly on the server it is installed on and that it will function correctly when viewed with the web browsing software Microsoft Internet Explorer Version 6 or later and to an acceptable level with Mozilla and Safari browsers. CPR Works Ltd can offer no guarantees of correct function with all browser software and versions. Managed Website Hosting CPR Works Ltd operates its own managed hosting service and every effort is made to ensure as much uptime as possible, including a "helping hands" service at our server hosting company in London. While server uptimes are, over any given year, in the order of 98% availability, no guarantees can be made as to the availability or interruption of this service. CPR Works Ltd cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss. CPR Works Ltd reserve the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial, and also to terminate the managed hosting service should the necessity arise. Any attempt at sending unsolicited or bulk email (whether directly or indirectly) stemming from a webserver hosted on the CPR Works server network will result in that website account being suspended immediately and without notice Search Engine Promotion and Optimisation (SE0) We cannot offer any guarantees regarding the position we will achieve for websites although we do have a proven track record of achieving good search engine listings for our clients. The process of optimising and promoting websites will bring in more traffic and user visits and our clients will usually see visits increase to their websites. We cannot accept liability for any change in rankings, or drop offs in the position of your website due to changes in the algorithms (and other factors) of the major search engines or the factors that they use to rank websites. Due to the "hand submission" work involved payment is generally required in advance of this working being undertaken and we are unable to offer a refund of any monies to clients in relation to this type of work. Payment of Accounts An initial payment of 50% is usually required from any new client before any work is carried out. Any outstanding accounts for work carried out by CPR Works Ltd or its affiliates are required to be paid in full, no later than 30 days from the date of the invoice unless by prior arrangement. Failure to make payment of these accounts as agreed may result in additional costs, such as interesting being charged to cover administrative work in the recovery of these debts. Once a deposit is paid and work completed you are obliged to pay the balance of payment in full. We will contact clients via letter, email and telephone to remind them of such payments if they are not received when due. If accounts are not settled or CPR Works have not been contacted to explain any delays in payment, access to the related website may be denied and web pages removed, and in addition you may lost the right to transfer your domain name if CPR Works control the TAG or have administrative control of your domain name. We reserve the right then to pass such non payment cases to the Small Claims Court to pursue payment, and non payment can result in county court judgements (ccj's) being added to the Client's credit rating. Following consistent non payment of an invoice a Solicitor or credit recovery company may be briefed to contact the Client in question, to seek payment through legal procedures, and if necessary a court summons. Your Privacy We do not share or sell any of your details with third party companies, without your express permission and we will only email you or contact you about project-related matters. Complaints Procedure Informal procedure We've not had to go through a complaints procedure of any kind in our entire company history (since we started in 1994) to date. But anyone who experiences a problem with the web service provided by CPR Works Ltd should raise the matter directly using our online contact form to do so, giving sufficient information to locate the material (such as an url) and clearly outlining the grounds for complaint. CPR Works Ltd will approach you for the material in question with a view to resolving the matter to the satisfaction of the complainant. You may initiate this procedure through the email address info@cpr.co.uk Formal complaints procedure The formal complaints procedure should only be used where the complainant feels that the nature of the complaint cannot be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure. A formal complaint should be made in writing to CPR Works Ltd, who will acknowledge receipt and ensure that the matter is looked into as soon as possible. An initial response to any complaint can be expected within seven days of its receipt; a full and considered response to the complaint should be completed within 30 days and any subsequent remedy implemented with the minimum of delay. CPR Works Ltd is an award winning website agency, established in 1994, and we very much look forward to working with you in the coming weeks, months and years. CPR Works Ltd
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